What to Expect

1. The lobby doors are open from 8:00 am – 12:00 am every day. From 3:00 pm- 4:00 pm and from 10:30 pm- 11:30 pm the lobby door will be closed to allow for shift change. If you arrive while the lobby door is closed, please call us at 919-781-5145 to be directed by a staff member. 
2. All patient’s are triaged on arrival. If your pet is in critical condition, it will be brought directly to the back of the hospital to initialize stabilization. A team member will discuss emergency consent, history, and symptoms at this time. If your pet is stable, they will be attended to in the order of their arrival. 
3. Check-in paperwork needs to be completed upon arrival. There are online versions of the check-in forms and paper versions. Please indicate which you would prefer to be a staff member. 

• There is a QR code on the signs in the parking lot and at the front desk that can be scanned and it will take you to our online check-in form, which is located under Carside Service Forms on this website. This form does need to be completed in its entirety for team members to assist you appropriately and to give us permission to treat your pet. 
• Once the initial check in form is completed, you should be automatically directed to the appropriate history form or forms that need to be filled out as well. 
• Also under the Carside Service Forms, you will find links to our Wildlife Form and Good Sam Registration Forms that a team member can speak to you more about if it is applicable to you. 

4. Due to room number and lobby size, a team member will direct you to where you should wait to be seen. If your pet has been deemed stable and space is limited, you may be directed to wait in your car with your pet. 
5. Once your pet’s exam has been completed, the veterinarian will discuss the case and their recommendations for treatment. 
6. Estimates will be reviewed and consent will be obtained in person with a member of our team. 

• Payment is due at the time services are rendered and will be collected via phone whenever possible. While cash is also accepted, our preferred methods of payment at this time are: CareCredits, Debit/Credit Cards and Scratch Pay.
• Links to apply for Care Credit and Scratch Pay can be found under the Payment Options tab.

7. Please do not leave the parking lot while we have your pet inside until instructed to do so by a team member. 
8. Upon completion of your pet’s care, we will arrange discharge and finalize payment. 

• Discharge instructions will be discussed in person and you will be provided a copy of the clinical summary and discharge instructions preferably via email.
• Instructions on how to medicate your pet will be demonstrated at this time.

1. Call (919) 781-5145 to let us know you have arrived. If you haven’t already called prior to arriving, we will gather your pet’s history and list of symptoms during this call. 

• For pets in urgent condition: please indicate your concern immediately so a team member can get your pet immediately. Emergency consent, history, and list of symptoms will be obtained over the phone while your pet is being assessed inside.
• For pets in stable condition: please remain in your vehicle with your pet for car-side service.

2. There are signs located at each parking spot with a designated number. Please let the team member know what number spot you are parked in, so they can better assist you. 

• There is a QR code on the sign that can be scanned and it will take you to our online check-in form, which is located under Carside Service Forms on this website. This form does need to be completed in its entirety for team members to assist you appropriately and to give us permission to treat your pet.
• Once the initial check-in form is completed, you should be automatically directed to the appropriate history form or forms that need to be filled out as well.
• Also under the Carside Service Forms, you will find links to our Wildlife Form and Good Sam Registration Forms that a team member can speak to you more about if it is applicable to you.

4. A team member will come to your vehicle to take your pet inside for evaluation while you remain in your vehicle to complete the required check-in documentation.
5. Once your pet’s exam has been completed, the veterinarian will call to discuss the case and their recommendations for treatment. 
6. Estimates will be reviewed and consent will be obtained via phone with a member of our team. 

• Payment is due at the time services are rendered and will be collected via phone whenever possible. While cash is also accepted, our preferred methods of payment at this time are: CareCredits, Debit/Credit Cards and Scratch Pay.
• Links to apply for Care Credit and Scratch Pay can be found under the Payment Options tab.

6. Please do not leave the parking lot while we have your pet inside until instructed to do so by a team member. 
7. Upon completion of your pet’s care, we will arrange discharge. 

• Discharge instructions will be discussed over the phone and you will be provided a copy of the clinical summary and discharge instructions preferably via email.
• Instructions on how to medicate your pet may need to be demonstrated via video.

8. Your pet will be brought to your vehicle by a team member once the discharge is complete and payment has been finalized. 

In-person visitations can be arranged depending on the status of your pet. If you wish to visit with your pet, please call ahead, so we can organize a convenient time. A team member will bring your pet to your car for visitation. As always, updates are available and given regularly via phone at any time of the day or night, so please don’t hesitate to give us a call.